An IT department, without hiring one.
Help desk, security, devices, backups, cloud and the network, run by one small team that learns how your business works. You pay a monthly fee in INR, scoped to your users and systems.
Example of the format you receive. Not a real client record.
You will probably like working with us if...
- Your business has outgrown ad-hoc IT and there is no IT team.
- Your one IT person is stretched thin and has no backup.
- Your current provider is slow to reply, or you are not sure what they cover.
- A customer, lender, investor or auditor asked about security and backups and you could not answer with confidence.
Help desk and user support
A person who knows your setup picks up, owns the ticket and tells you when it is fixed. Support hours and after-hours options are agreed in writing.
- Phone
- Chat
Devices, accounts and email
Laptops and phones set up, encrypted and tracked. Mailboxes, permissions and software subscriptions kept tidy, with unused ones removed.
- Onboarding
- Offboarding
- Subscriptions
Cloud on AWS, Azure and GCP
Hosting, deployment pipelines, monitoring and cost review, including India regions where the service is offered.
- AWS
- Azure
- GCP
- CI/CD
Security baseline
Multi-factor sign-in, endpoint protection, email filtering and staff awareness. Support for your DPDP Act obligations: where personal data sits, who can see it, and what happens in a breach.
- MFA
- Access reviews
- Incident plan
Backups, tested
Scheduled backups and scheduled restore tests, with the result sent to you.
- Restore tests
- Recovery steps
Patching and monitoring
Updates in stages and health alerts that reach us before they reach you.
- Staged updates
- Alerts
Network and Wi-Fi
Firewalls, switches and access points, watched and updated. We deal with the internet provider when the line goes down.
- Firewall
- Wi-Fi
- Provider liaison
Operating the AI agents and software we ship
Monitoring, evaluation checks, usage and cost limits, review queues and updates, run by the team that built them.
- Monitoring
- Evaluation
- Human review queues
Regular review
A written review of what broke, what is ageing out and what to budget for next.
- Written summary
Agreed with you in writing.
Priorities are defined up front, so urgent means the same thing to both of us. Response targets are set in your service agreement.
| Priority | Meaning | How we handle it | Example |
|---|---|---|---|
| P1 | The business cannot work | Worked first, with updates until restored | Email down for everyone; ransomware warning |
| P2 | A team or site is blocked | Worked next, with updates | Warehouse scanners cannot connect |
| P3 | One person is stuck | Worked in queue order | A laptop will not print |
| P4 | Planned request | Scheduled with you | New joiner starting next week |
Response and fix targets for each priority are agreed per client and written into the service agreement.
How switching to us runs
- Stage 1AuditDevices, accounts, cloud resources and software subscriptions, all documented.
- Stage 2SecureMulti-factor sign-in on, gaps closed, backups checked.
- Stage 3Meet the teamA short introduction so your staff know how to reach us.
- Stage 4Hand overThe old provider steps out and we take the pager.
Two ways to buy it.
Billed monthly in INR, scoped to your users and systems and quoted in writing before you commit. Term and notice are written into the agreement.
- You have an IT person
Co-managed
Monthly fee in INR
Your IT lead stays in charge. We add depth, tooling and after-hours cover.
- After-hours and holiday cover options
- Security baseline and monitoring
- Tested backups
- Shared ticket queue
- You do not
Fully managed
Monthly fee in INR
We are your IT department. One number to call, one invoice.
- Everything in co-managed
- Help desk for all your staff
- Device lifecycle
- Regular review
Help with your DPDP Act obligations.
The Digital Personal Data Protection Act, 2023 puts duties on the businesses that collect personal data. We help with the practical side: finding where personal data sits, tightening who can access it, setting retention and deletion routines, and writing a breach-response runbook.
This is practical support, not legal advice and not a certification. Ask your legal counsel to confirm your obligations.
Need an app or an integration too? It is the same team.
What our developers ship is supported by this help desk from day one. When something breaks, nobody blames the other vendor.
Questions we hear often.
Do you come on site?
Most issues are faster to fix remotely. For hardware, network work and moves, tell us your city and we will confirm in writing what is possible.
Who owns the admin passwords?
You do. They are kept in a password vault in your name, and handed over if you ever leave.
Can we start with just security?
Yes. You can start with the security baseline and a backup check, then decide what else to add.
What happens with our current provider?
We handle the handover conversation and the credential transfer. You will not need to be in the middle of it.
Can you keep our data in India?
We design cloud workloads for AWS, Azure or GCP India regions where the service is offered there, and confirm region choices with you per service before we build.
Do you make us DPDP compliant?
No one can sell you compliance in a box. We support the technical and operational side of your DPDP Act obligations and work alongside your legal adviser.
Request an IT review.
A conversation with an engineer. We will tell you what we would fix first, and honestly whether you need us at all.